Q: What is the difference between Residence 9, Residence 7 and Residence 2?
A:
The main differences between R7, R9, and R2 Residence windows are their aesthetics, chamber design, and profile width:
R7
These windows have a flush frame both inside and out, and are designed to look like 19th-century timber windows. They are 75 mm wide and have seven chambers. R7 windows are suitable for modern properties, new builds, and traditional style buildings.
R9
These windows have a flush exterior and a stylized interior design. They are 100 mm wide and have nine chambers. R9 windows are designed to look like traditional wood windows and are suitable for period properties, such as Edwardian or Victorian properties.
R2
These windows have a flush exterior and a square detail on the inside. They are 100 mm wide and have nine chambers. R2 windows are designed to look like aluminium and offer superior thermal efficiency, minimal maintenance, and enhanced durability.
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Q: How long does it take to get my quote back?
A: Quotes are sent back within 24 hours however in some instances, we'll have questions about your quote request to make sure that your quote is accurate.
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Q: Do you offer trade discounts?
A: We offer trade discounts for orders that have multiple items such as a door, two windows and roof lantern. If you require multiple items, be sure to let us know above so that we can offer our most competitive price.
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Q: What is the lead time?
A: This varies depending on the product. Here is a guide:
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Q: Can I get my delivery any faster?
A: Of course. We offer a fast track service on most products for £500 inc VAT which brings any extended lead time down to 15 working days. Please speak with the team to see if this can be added to your order.
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Q: I've had a cheaper quote elsewhere, can you beat it?
A: As part of our price match guarantee, we'll endeavour to beat any quote from a competitor. Send your quote to the team and they'll get back to you within 24 hours with a price for you.
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Q: What is the best way to contact the team?
A: You can contact us either by phone or email.
We try to respond to all emails within 30 minutes as we want each customer to have a great overall experience with us and that start with great communication.
To reach us by phone, call 0333 090 7528.
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Q: Do you products come with any guarantees?
A: Absolutely! All of our products come with a 10 year guarantee as standard. Some product ranges such as Origin even come with a 20 year guarantee.
Rest assured, which products/systems you order, all go through our thorough quality control checks and are only released once the quality has been signed off by 3 quality control managers.
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