How do I make an order, should I just order online?
Yes! Find the size you're looking for on the website, choose your configuration and simply place your order using the website. If you have any specific questions just email us at sales@homebuilddoors.co.uk
How do I order a size that isn't on the website?
To order a size that isn't on the website, simply email sales@homebuilddoors.co.uk your sizes and the link to the product you'd like as well as your specifications and we'll send back an invoice with the exact sizes you require. We typically reply within 4 hours. You can then complete payment using the invoice and the rest of the process is exactly the same!
What happens once my order has been placed?
Once you place your order, within 1 working day, a member of our friendly team will call your number to discuss order over the phone to make sure everything is correct before we place your order into production!
What happens if I'm not around to answer the phone after I place my order?
Not a problem! The team will simply send you an email with your order and ask if everything is correct. Simply reply to the team advising any changes that need to be made or give confirmation everything is correct.
How long does it take for my order to arrive?
Lead times vary per product range but to give an overview:
- Heritage Doors: 4 to 5 weeks
- Bifold Doors (Visofold): 3 to 4 weeks
- Bifold Doors (Origin): 72 Hours!
- Composite Doors (Not on website - enquire here): 10 to 14 days
- Roof Lanterns (Not on the website - enquire here): 10 to 14 days
- uPVC Windows (Not on the website - enquire here): 10 to 14 days
What happens if I choose the wrong size?
If you let the team know within 24 hours of placing your order, we can amend the sizes to suit your opening. If it is after 24 hours, unfortunately, there is nothing we can do as all the products are made to order and will have entered production.
My door opening is W1500mm wide x H2100mm high, what size should I order?
We always recommend taking off 10mm from the height and width to allow a 5mm clearance all the way around. So in the example of W1500mm x H2100mm, the correct size would be W1490mm x H2090mm.
However, we make things super simple. Simply find the size of your brickwork opening on the website, and we automatically deduct 10mm off the size!
Do you only sell Doors?
No! We sell a range of Doors, Windows, Roof Lanterns and Building Products as part of the Home Build Group. If you need anything not on the website, email sales@homebuilddoors.co.uk or call us on 0333 090 7528.
Are lead times guaranteed?
No, lead times are not guaranteed. While we strive to provide accurate estimates for your order, there are factors beyond our control that can lead to delays.
Please rest assured that if there are any delays with your order, our dedicated team will promptly notify you. We understand the importance of timely delivery and will do our best to keep you informed throughout the process to ensure your satisfaction.
What should I do if my order is damaged or faulty?
We apologise for any inconvenience you've experienced with your order. Please reach out to our customer support team immediately on 0333 090 7528 or email hello@homebuilddoors.co.uk where the inbox is monitored regularly.
They will guide you through the process of reporting and addressing the issue. We are committed to resolving any problems swiftly and ensuring your satisfaction. Your feedback is invaluable in helping us improve our products and services.
What is your returns policy?
Since our products are custom-made to order, we generally cannot accept returns for reasons other than product damage or faults. If you receive a damaged or faulty product, we kindly request that you report the issue within 7 days of receiving your order. This timeframe allows us to swiftly address any concerns.
We do ask that you take a moment to inspect your order upon delivery to ensure everything is in order. Your satisfaction is important to us, and we are here to assist you with any issues that may arise. If you have any questions or need assistance with a damaged or faulty product, please don't hesitate to reach out to our customer support team. They will be more than happy to guide you through the process of resolving the issue and arranging for an appropriate solution.
How do I know which door size to order?
Ordering the right door size is crucial for a proper fit. To determine the correct size, measure your brickwork opening carefully. Then, subtract 10mm from both the height and width measurements.
For example, if your brickwork opening measures Height: 2110mm x Width: 1510mm, the correct door size to order would be Height: 2100mm x Width: 1500mm. This 10mm deduction provides a 5mm clearance all the way around the door, ensuring a snug and accurate fit within the opening. This method guarantees that your door will fit perfectly and function as intended.
How do I know which lantern size to order?
To determine the appropriate lantern size for your needs, start by measuring the external curb of the upstand. This measurement will guide you in selecting the right lantern size that fits your space accurately.
What frame extensions can I have on my product frames if needed?
For most of our products, you have the option of frame extensions in three sizes: 10mm, 20mm, and 50mm. These extensions are available to accommodate various installation requirements and ensure a proper fit for your specific needs.
What cill sizes do you offer?
We offer a range of cill sizes to suit different door types:
-
For most doors:
- 85mm Stub Cill
- 150mm Standard Cill
- 180mm Cill
- 225mm Cill
-
For sliding doors, you have the choice of:
- 190mm Cill
- 225mm Cill
These various cill sizes provide flexibility to meet your specific installation requirements and ensure a proper fit for your doors.
What is the maximum width of the French doors?
The maximum width of our French doors is 1800mm. However, if you're looking to create a more expansive and well-lit space, you can opt for side lights. Side lights not only enhance the appearance but also allow for increased natural light, making your French doors appear much larger and more inviting.