Q: How long does it take to get my quote back?
A: Quotes are sent back within 24 hours however in some instances, we'll have questions about your quote request to make sure that your quote is accurate.
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Q: Do you offer trade discounts?
A: We offer trade discounts for orders that have multiple items such as a door, two windows and roof lantern. If you require multiple items, be sure to let us know above so that we can offer our most competitive price.
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Q: What is the lead time?
A: This varies depending on the product. Here is a guide:
- OW 70 and OW 80 Windows: 72 hours
- Aluminium Doors and Windows: 4 Weeks
- PVC Doors and Windows: 2 Weeks
- Roof Lanterns/Flat Roofs: 2 Weeks
- Verandas (In Stock): 1 Week
- Verandas (Imported Stock): 3 Weeks
- Residence Windows and Doors: 3 to 4 Weeks
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Q: Can I get my delivery any faster?
A: Of course. We offer a fast track service on most products for £500 inc. VAT which brings any extended lead time down to 15 working days. Please speak with the team to see if this can be added to your order.
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Q: I've had a cheaper quote elsewhere, can you beat it?
A: As part of our price match guarantee, we'll endeavour to beat any quote from a competitor. Send your quote to the team and they'll get back to you within 24 hours with a price for you.
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Q: What is the best way to contact the team?
A: You can contact us either by phone or email.
We try to respond to all emails within 30 minutes as we want each customer to have a great overall experience with us and that start with great communication.
To reach us by phone, call 0333 090 7528.
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Q: Do you products come with any guarantees?
A: Absolutely! All of our products come with a 10 year guarantee as standard. Some product ranges such as Origin even come with a 20 year guarantee.
Rest assured, which products/systems you order, all go through our thorough quality control checks and are only released once the quality has been signed off by 3 quality control managers.